Business Case: NEHS Digital – A Strategic and Successful CRM Migration with Melis Platform

NEHS Digital, now Enovacom, a subsidiary of Orange Business, is a leading player in e-health in France. The company designs and integrates software solutions for healthcare institutions.

In 2024, following the merger with NEHS Digital and Xperis, the company doubled its workforce from 300 to 600 employees, strengthening its position as a market leader in France.

Before this merger, NEHS Digital belonged to another group and used Salesforce as its CRM. However, the limits imposed by the group’s IT architecture (locked repositories, slow deployments, complex change management) quickly led to a strategic decision: regain agility by migrating to an independent, flexible solution.

💬 "Salesforce itself wasn’t the issue — but the group’s rigid environment made every change heavy, if not impossible. We wanted to regain freedom."
 — David Lamurey, CIO – Enovacom (formerly NEHS Digital)

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Why Melis? Flexibility, Speed & a Clear Business Model

• In 2022, a benchmark of five CRMs (Salesforce, Dynamics 365, EFI, and two other French solutions) was conducted. The final choice was Melis Platform, for two main reasons:

  • - License per instance, not per user – ideal for scalable organizations

  • - Modular and flexible architecture, enabling teams to design custom workflows independently

  
  
  

💬 "What convinced us was the promise of a platform we could shape around our needs — without financial overhead linked to user count."

Key Strengths of Melis

🎯 Business flexibility: Melis adapts to the client, not the other way around
🧩 Open architecture: successful integration with Dynamics 365
📉 Cost control: instance-based pricing model
🕒 Fast delivery: 4 months from kick-off to production
🙌 Smooth collaboration: responsive, available Melis teams

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An Efficient, but Demanding Model

While David Lamurey praises Melis for its customization power, he also points out the need for strong internal commitment.

💬 “The advantage of an evolving platform is that you can really shape the tool. The flip side is that you need the resources to keep up.”

This requirement applies to both:

• - IT teams, to manage integrations and evolutions

• - Business teams, to draft clear specifications and support change management

Adoption was overall positive, but varied depending on user profiles. Some salespeople embraced it quickly, while others were slower to leave old habits behind.

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What Future for Melis at Enovacom?

Today, Enovacom is part of the Orange group, introducing new constraints in terms of security, mandated tools, and IT governance. This naturally limits the expansion of Melis within the structure.

💬 “In the current context, Melis has less space in our roadmap. But for a growing organization, it’s clearly a platform of choice.”

• Conclusion: A Successful Migration, a Tool Built for Agility

  The case of Enovacom (formerly NEHS Digital) clearly demonstrates a successful migration to a flexible, modular, and fast-to-deploy CRM. With Melis Platform, the company achieved:

  • - A quick exit from a constrained IT environment

  • - Greater business autonomy

  • - A custom solution with no delays or compromises

  
  
  

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✅ Summary of Melis Benefits at NEHS Digital